Refund policy
MUKIYA return eligibility, refund timing, exchanges, damaged products, and international return instructions.
This Return and Refund Policy applies to orders shipped to the United States, Canada, the United Kingdom, Germany, Japan, and Australia. It applies to eligible products purchased directly from mukiya.com and does not limit any consumer right or remedy that cannot legally be excluded.
MUKIYA offers a 30-day return window so you have time to check whether a product is right for your workspace. You may request a return within 30 days after the date your order was delivered, subject to the conditions and exceptions below.
1. RETURN ELIGIBILITY
To qualify for a standard return, the product must be:
- purchased directly from mukiya.com;
- returned within 30 days after delivery;
- in the same condition as received, allowing reasonable inspection and testing;
- unused beyond what is reasonably necessary to inspect the product;
- returned with tags, accessories, cables, manuals, and other included items where supplied;
- in its original packaging where reasonably available; and
- accompanied by a receipt, order confirmation, or other proof of purchase.
We may reduce or deny a refund only to the extent permitted by applicable law if a product has been damaged after delivery, used beyond reasonable inspection, returned incomplete, or handled in a way that prevents resale.
2. HOW TO START A RETURN
Contact MUKIYA Support at support@mukiya.com before sending any product back. Include your order number, the product you want to return, and the reason for the request.
All returns must be pre-approved. Do not send a package to a return address before receiving written instructions from MUKIYA Support.
For approved United States returns, the return address may be:
MUKIYA Returns 1 Bon Terrain Dr, Unit YABO Amherst, NH 03031 United States
The return address may differ by product, warehouse, or destination. For customers outside the United States, including Canada, the United Kingdom, Germany, Japan, and Australia, contact support@mukiya.com first. We will provide the appropriate return instructions and return address.
3. RETURN SHIPPING COSTS
If a return is approved, MUKIYA will provide a return shipping label or instructions explaining how and where to send the package.
- Defective, damaged, incomplete, or incorrect product: MUKIYA will provide a prepaid return label or reimburse reasonable return shipping costs where required by law or confirmed by us in writing.
- Change of mind, ordering the wrong item, or another personal reason: the customer may be responsible for return shipping unless free return shipping is shown at checkout, included in a promotion, or required by law.
Use a trackable shipping service and keep the shipping receipt until the return is complete. MUKIYA is not responsible for a return sent without authorization or without tracking information to the extent permitted by law.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Inspect your order after delivery. If a product is defective, damaged, incomplete, or different from what you ordered, contact support@mukiya.com as soon as possible with your order number and clear photos or video when available.
MUKIYA may provide troubleshooting, a replacement, replacement parts, a partial refund, a full refund, or another remedy appropriate to the issue and applicable law. We may ask for photos of the product and packaging to investigate a carrier claim or product issue.
This reporting request does not reduce a longer consumer right or warranty remedy available under applicable law.
5. NON-RETURNABLE PRODUCTS AND EXCEPTIONS
The following products may be excluded from the standard 30-day return program where the exclusion was disclosed before purchase and permitted by law:
- gift cards and digital products after delivery;
- products clearly marked final sale or promotional-only;
- custom, personalized, or special-order products;
- products that cannot be returned for health, safety, or hygiene reasons after unsealing;
- perishable goods; and
- hazardous materials, flammable liquids, or gases.
These exclusions do not remove rights relating to a defective, unsafe, incorrect, or materially misdescribed product.
6. EU AND UK 14-DAY COOLING-OFF RIGHTS
For orders delivered to the European Union, including Germany, and the United Kingdom, you may have a legal right to cancel or withdraw from the contract within 14 days without giving a reason, subject to statutory exceptions.
MUKIYA's 30-day return window may provide a longer commercial return period. The applicable legal cooling-off rules, including any exceptions and requirements concerning product handling, remain available where they apply.
When exercising a cooling-off right or requesting a standard return, please keep the product in the condition required by law and this policy: unused beyond reasonable inspection, with included items, and with proof of purchase.
7. EXCHANGES
We may offer an exchange when the requested product is in stock. The fastest way to receive a different product is usually to return the original product for an approved refund and place a new order. Contact support@mukiya.com so we can confirm the available option.
8. REFUNDS
After an approved return is received and inspected, we will notify you whether the refund is approved. If approved, MUKIYA will process the refund to the original payment method within 10 business days after approval.
For an eligible standard return, the refund covers the purchase price of the returned product. Original shipping charges, expedited shipping, customs charges, duties, and other non-refundable charges will be handled as disclosed at checkout, in the Shipping Policy, or as required by law.
For a confirmed defective, damaged, or incorrect product, MUKIYA will provide the refund and shipping remedy required by applicable law or confirmed in writing by our support team.
After MUKIYA processes a refund, your bank or payment provider may need additional time to post it to your account. If the refund does not appear within 15 business days after approval, contact support@mukiya.com with your order number.
9. ORDERS FROM OTHER SELLERS
Products purchased through an authorized marketplace, retailer, distributor, or other seller must be returned under that seller's return policy unless MUKIYA confirms otherwise in writing. The MUKIYA Warranty Policy may still apply where the product is eligible and valid proof of purchase is available.
10. CONTACT INFORMATION
MUKIYA Support Team Phone: +1 213 997 6418 Email: support@mukiya.com Website: https://mukiya.com
For shipping information, see: https://mukiya.com/pages/shipping-policy
For warranty support, see: https://mukiya.com/pages/warranty-policy
For general purchase terms, see: https://mukiya.com/pages/terms-of-service