MUKIYA two-year limited product warranty coverage, exclusions, claims, remedies, and support.
Thank you for choosing MUKIYA. We design our products for dependable everyday use and provide a two-year limited product warranty for eligible MUKIYA-branded products purchased from mukiya.com.
This Warranty Policy explains the warranty offered by MUKIYA. It does not replace or restrict any mandatory warranty, consumer guarantee, or other remedy that applies under the law in your place of purchase or residence.
1. WARRANTY PERIOD
Unless a longer period is expressly stated on the product page or order documents, the limited warranty lasts for 2 years from the original date of purchase shown on valid proof of purchase.
If local law requires the warranty or statutory guarantee to begin on a different date, the legally required date applies. Contact support@mukiya.com if you need help confirming the warranty period for your order.
2. WHAT THIS WARRANTY COVERS
This warranty covers defects in materials and workmanship that occur during normal, intended use during the warranty period, including:
- manufacturing defects;
- product performance failures that are not caused by misuse, incompatible equipment, or an external event; and
- premature failure of a covered component where the product manual or product documentation identifies that component as part of the warranted product.
The product must be used according to the applicable product instructions, technical specifications, safety guidance, and compatibility information.
3. WHO IS COVERED
This warranty applies to the original purchaser of an eligible product purchased directly from mukiya.com. If the product was received as a gift, the recipient may contact support@mukiya.com with the original order information where available.
Products purchased through an authorized marketplace, retailer, or distributor may be covered if valid proof of purchase is available. Contact the original seller first for order, return, and delivery matters.
4. HOW TO REQUEST WARRANTY SERVICE
Contact MUKIYA Support at support@mukiya.com and provide:
- Your order number, receipt, or order confirmation email.
- The product name and, where available, serial number or model information.
- A clear description of the problem and when it started.
- Photos or video showing the issue, packaging, connections, or setup when reasonably available.
Our support team aims to respond within 24 hours during normal support operations. Response time may be longer during weekends, holidays, high-volume periods, or when additional information is needed.
We may ask you to complete reasonable troubleshooting steps before approving a return or replacement. Do not send a product to an address that has not been provided by MUKIYA Support.
5. WARRANTY REMEDIES
If MUKIYA confirms that a covered defect exists, we may provide one or more of the following remedies, subject to applicable law:
- troubleshooting or technical guidance;
- replacement parts or accessories;
- repair;
- a replacement product of the same or substantially similar model; or
- a refund or other remedy where repair or replacement is not reasonably available or is required by law.
The remedy will be selected based on the product, the nature of the issue, available inventory, and the requirements of applicable law. A replacement product is covered for the remainder of the original warranty period unless applicable law requires a longer period.
6. WARRANTY COSTS AND SHIPPING
There is no charge for an approved warranty remedy during the warranty period.
Before a product is returned, MUKIYA Support will tell you which shipping costs, if any, apply to the claim. For a confirmed covered defect, MUKIYA will cover reasonable warranty return shipping where required by law or where we confirm it in writing. If the issue is not covered, the product is outside the warranty period, or the return is requested for another reason, you may be responsible for shipping and any approved service charge.
For out-of-warranty service, MUKIYA may offer a paid repair or replacement option. Any applicable cost will be disclosed for approval before the service is performed.
7. WHAT THIS WARRANTY DOES NOT COVER
To the extent permitted by law, this limited warranty does not cover:
- Normal wear and tear or expected reduction in battery capacity.
- Cosmetic damage that does not affect functionality.
- Products without sufficient proof of purchase.
- Products reported as lost or stolen.
- Free, promotional, or sample products unless the applicable promotion expressly includes warranty coverage.
- Damage or failure caused by misuse, abuse, neglect, accidents, unauthorized commercial use, or use outside the product's intended purpose.
- Failure to follow the product manual, safety instructions, installation requirements, or care instructions.
- Damage caused by incompatible laptops, tablets, phones, monitors, cables, chargers, power supplies, software, operating systems, or other connected equipment.
- Repairs, alterations, disassembly, or modifications performed by an unauthorized service provider.
- Damage caused by liquid, fire, flood, earthquake, lightning, power surge, extreme temperature, shipping after delivery, or another external event.
- Products with a removed, altered, or unreadable serial number where a serial number is required for verification.
These exclusions do not remove any remedy that cannot lawfully be excluded for a defective, unsafe, or misdescribed product.
8. COMPATIBILITY AND PERFORMANCE
MUKIYA products may depend on the specifications and condition of connected devices, cables, chargers, monitors, operating systems, and other equipment. A compatibility limitation is not necessarily a product defect. Review the applicable product page and contact support@mukiya.com before purchase if you need help confirming a setup.
Where a product is advertised with a stated charging, display, or connectivity capability, actual performance may depend on the connected equipment and conditions described in the product specifications.
9. WARRANTY TRANSFER
This warranty is intended for the original purchaser. If you transfer the product, contact support@mukiya.com before relying on the warranty so we can confirm whether transfer is permitted for the product and destination. Nothing in this section limits a statutory right that applies regardless of transfer.
10. NO WAIVER OF CONSUMER RIGHTS
This limited warranty is in addition to any statutory warranty or consumer guarantee. Where applicable law provides rights or remedies that are more favorable than this policy, those rights and remedies continue to apply.
We will not use this policy to deny a claim solely because a customer did not contact us within a suggested reporting period if the claim remains valid under applicable law.
11. POLICY CHANGES
We may update this policy for future purchases to reflect product changes, service procedures, or applicable law. The version that applies to a product is the version in effect when the product was purchased, unless applicable law requires a later version to apply.
12. CONTACT
MUKIYA Support Email: support@mukiya.com Website: https://mukiya.com
For returns and refunds, see: https://mukiya.com/policies/refund-policy
For shipping information, see: https://mukiya.com/policies/shipping-policy
For general purchase terms, see: https://mukiya.com/pages/terms-of-service